Do you have an eye for glamor? Do you always get compliments on your makeup and lashes? Are you a pro at doing a winged liner? Maybe you should consider starting your own cosmetics business. While knowing your way around a pair of lashes can always help, you’ve got to know a few things about entrepreneurship and customer service before you get started.
Consider a Contact Center
Unless you’re diving in with a dedicated team, it’s important to know that business beginners sometimes struggle with customer calls and customer data handling. This is where a contact center or call center can make your life that much easier. Especially these days, with the General Data Protection Regulation, it’s important to ensure that you’re using a GDPR compliant call center. This makes it easier for your business to intake and handle personal data and customer data like email addresses and other sensitive data without risking a data breach.
A call center that’s invested in GDPR compliance. can also help you get around data collection in the form of call recording. There are certain laws surrounding call recording so it’s important that you’re observing call recording best practices. Any call center that observes GDPR compliance when it comes to personal data should be able to help you understand the GDPR requirements surrounding a customer’s personal information and how it should be used.
Outside of personal information data protection, a call center has another key business benefit: saving you time and energy. If you’re running a one-person show, most of your business is going to be focused on the product and the customer experience. While you’re trying to pick the perfect eyeliner for a customer or packaging up a shipment of lashes and lash glue, you might not have time to field calls. Call centers can pick up the slack.
Product Variety Counts
From false lashes to magnetic eyelash liner, there’s no shortage of products you could choose to carry in stock. False lashes are a great accent for real lashes but what about lash extensions or lash strips? It’s important to decide from the get-go whether or not you’re going to be a niche business that is the best at one single form of cosmetics or if you cater to as many potential customers as possible. There are pros and cons to each approach but if you decide to sell eyeliner and only eyeliner or lashes and only lashes, you need to make sure that your products are some of the best in the game to make sure that customers choose you over the competition.
You could even decide to focus strictly on one aspect of the face when you choose your products. Take eye makeup, for example. You could stock lash glue, gel eyeliner, magnetic eyelashes, easy application false eyelashes, and even magnetic eyeliner. Similarly, if you focus on the lips, you could stock lip liner, lipsticks, glosses, tints, and glitter. Ultimately, you need to decide what products are going to help you stand out. The best way to do so is through some market research.
Since the cosmetics industry is fairly competitive, you’re going to have to put in the extra effort to find your specific niche in the market. What do you do that your competitors don’t? Until you’re able to answer that question, you’re going to have a difficult time creating a better customer experience that makes your business a winner.
If you think you’ve got what it takes to shake up the cosmetics industry, starting your own business could be just what you need. It’s going to be tough but it can also be worth it. As long as you’re willing to put in the work, you could be the next big name in cosmetics.
